ConBRIX Terms of Service

This is a translation. In case of discrepancy the Estonian version prevails.

Version 1.3 · effective from 28 October 2026

The ConBRIX Service (conbrix.eu) is not on public sale: no Packages and no public price list are offered in the Service, and the right to use an Account is granted by the Service Provider under an agreement (partner account, section 6.14). These terms apply equally to a Client who is a business and to a Client who is a private person; the sections that apply to consumers only are marked as such.

Seller: Nordes Engineering OÜ, 12298039, Puhma tn 4, 11615 Tallinn, Harju maakond, EE102481608, info@conbrix.eu.

1. Definitions

1.1. Service — the ConBRIX web application at conbrix.eu and the analyses, forecasts, interpretations, chat, exports, e-mails and interfaces available through it.

1.2. Service Provider — Nordes Engineering OÜ, registry code 12298039, Tallinn, Estonia, e-mail info@conbrix.eu.

1.3. Client — a person who has created an Account in the Service. The Client is either a business (a legal person or a sole proprietor that uses the Service in its economic or professional activities) or a consumer (a natural person who concludes the contract outside their economic or professional activities within the meaning of § 1 (5) of the Law of Obligations Act). The Service is sold in Estonia only.

1.4. User — a natural person who uses the Account. Where the Client is a business, the User confirms that they are entitled to use the Service on the Client's behalf.

1.5. Account — the Client's registration in the Service. The Account is personal (section 3.5).

1.6. Output — all numbers, ranges, interpretations, texts, chat answers, exports and e-mails that the Service displays or sends.

1.7. (This section is not in use: no Packages and no public price list are offered in the Service; the right to use the Account, the volumes and the fee are set out in the agreement (section 6.14). The numbering is kept so that references stay valid.)

1.8. Conversation — the unit of account of the Service's chat function (section 6.6).

2. Nature of the Service

2.1. The Service is a decision-support tool. It translates economic, market and registry data from public sources into defensible quantities in the context of the Client's company, the Client's role and the contract partner — for example a forecast of demand and input prices, the sensitivity of the company's cost basket, the stage of the business cycle and the condition of the contract partner.

2.2. The Service does not give price recommendations, target margins, probabilities of delay, credit decisions or instructions to act. The Service may name options that the Client may consider; these are not recommendations. The Service does not replace accounting, financial, legal or cost-estimation advice. All business decisions, including decisions on the bid price, the conclusion of a contract, the payment schedule and the choice of partners, are made by the Client alone and on the Client's own responsibility.

2.3. The Output is a forecast or a derived figure and contains uncertainty. The Service displays ranges together with their assumptions, shows the source and the period next to the numbers, and marks missing or uncertain data with the word UNKNOWN. The Output is not a promise or a guarantee of future circumstances.

2.4. The Service uses language models to word its interpretations and chat answers. The numbers and states come from the Service's rule base and from public data; the language model does not create facts or recommendations, and before it is displayed every answer passes a check that allows as numbers only the Service's own facts. Even so, inaccuracies may occur in the text, and the Client relies on the facts referred to. The use of the language model is described in section 4 of the Privacy Policy.

2.5. If the Client connects the Service to their own artificial-intelligence application, the Service transmits to it only the same sentences and cards that the User sees in the Service. The conclusions of the Client's own application are not Output of the Service, and the Service Provider is not liable for them.

3. Account and Users

3.1. When creating an Account, the User provides their e-mail address, a password and a role and, if they wish, the name or registry code of a company; an Account without a company works on the basis of the chosen segment (a group of companies).

3.2. When creating an Account, the User agrees to these Terms of Service and the Privacy Policy with a single confirmation. The confirmation also covers the use of chat as described in section 4 of the Privacy Policy.

3.3. The User keeps the login credentials secret and notifies the Service Provider without delay if they may have come into the hands of third parties. The Client is responsible for all actions performed through the Client's Account.

3.4. The Service Provider does not verify the right of representation of the User of a Client who is a business and is not liable for damage arising from the absence of that right.

3.5. The Account is personal and must not be shared. Two sessions may be active at the same time; a third login ends the oldest one. In the event of a breach, the Service Provider may suspend the Account after a warning given in advance.

3.6. The Service Provider may close or restrict the Account if the User breaches these terms, the law or the rights of third parties, or if the Account has not been used for 12 months.

4. Permitted use

4.1. The Client uses the Service in accordance with the applicable law; a Client who is a business uses it solely in its own economic activities.

4.2. The following are prohibited: (a) automated queries, scripts, robots and mass reading of the Service outside the Service's own interfaces; (b) resale or systematic copying of the Output or of the underlying data, or the creation of a database for third parties; (c) endangering the security or reliability of the Service; (d) using another person's Account; (e) using the Service to profile natural persons, including sole proprietors.

4.3. The Service Provider may apply technical limits on the number, frequency and volume of queries, and change them, in order to ensure compliance with the terms of use of the data sources and the reliability of the Service. The limits in force are visible on the Account page. These limits are not used to reduce the volumes agreed with the Client (section 6.14).

4.4. In the event of a breach of section 4.2, the Service Provider has the right to close the Account without delay and to claim compensation for the damage caused by the breach, including to the extent of the claims and contractual penalties presented to the Service Provider by the administrators of the data sources.

5. Data sources and licences

5.1. The Service uses public data sources, including: the e-Business Register (Centre of Registers and Information Systems; annual report data under the CC BY-SA 4.0 licence), the Estonian Tax and Customs Board (open data: turnover, number of employees, labour taxes, tax arrears), Statistics Estonia, Eurostat, the European Central Bank, the Public Procurement Register, public international market and price data, and the public headlines of news sources together with a reference to the source. The source and the period are displayed next to the numbers.

5.2. The data of the sources may be incomplete, delayed or erroneous. The Service Provider does not verify the correctness of the source data and is not responsible for their content. The Client may check the data at the source at any time.

5.3. When presenting the Output to others (for example an export to a bank or to the management board), the Client preserves the source references contained in the Output and does not present the Output as a recommendation of the Service Provider.

5.4. The report data of the e-Business Register are published under the CC BY-SA 4.0 licence. The Client may freely use the Output in their own activities and present it to others together with the source reference. Systematic extraction or redistribution of the underlying registry data, or the creation of a new database from them, through the Service is not permitted (section 4.2); for use on that scale the Client turns directly to the source.

6. Fees and billing

6.1. (This section is not in use: no trial is offered in the Service. The numbering is kept so that references stay valid.)

6.2. (This section is not in use: no Packages and no public price list are offered in the Service; the fee is agreed in accordance with section 6.14.)

6.3. Payment method and invoices. For the agreed fee the Service Provider issues invoices through the accounting software Merit Aktiva; invoices are sent to the Client's e-mail address. Where the agreement provides for payment by card, the payment is made in the hosted payment environment of the payment service provider Stripe; the Service Provider does not see or store card data. The fee is agreed without VAT and VAT (currently 24 %) is added as provided by law; a consumer is shown the total price including VAT. A Client who is a business provides its VAT registration number, if it has one.

6.4. Unpaid invoice. If the agreed fee is not paid by the due date, the Service notifies the Client by e-mail and the Account remains in read-only mode until the fee is received. If the fee is not received within 30 calendar days after the due date, the Service Provider may end the right to use the Account; the Account and its data remain (section 6.14).

6.5. Ending the right of use. The Client may close the Account at any time from the Account page (section 10.3). An agreed and prepaid period remains valid until its end and the prepaid fee is not refunded unless sections 10.3, 12.3 or 12.4 or the law provide otherwise.

6.6. The conversation as a unit of account. A conversation ends after 30 minutes of inactivity, at 20 messages or when a new conversation is started; after 20 messages the discussion continues as a new conversation. The number of conversations per month is set out in the Client's agreement (section 6.14) and is visible on the Account page; a conversation interrupted by an error or a timeout is not counted. The quota is per Account and per billing period and resets at the start of the period; unused conversations are not carried over.

6.7. (This section is not in use: the voice function is not offered in the Service. The numbering is kept so that references stay valid.)

6.8. (This section is not in use: there is no price list in the Service; see section 6.14.)

6.9. (This section is not in use: there are no Packages in the Service; see section 6.14.)

6.10. (This section is not in use: there are no Packages in the Service; the agreed fee and volumes are changed in accordance with section 6.14.)

6.11. (This section is not in use; see sections 6.14 and 13.1.)

6.12. (This section is not in use; see sections 6.14 and 13.1.)

6.13. (This section is not in use: there are no Packages or add-on packages in the Service; see section 6.14.)

6.14. Partner account. The Service Provider may open a partner account for the Client under a separate agreement. The agreement sets out the validity period of the Account, the volumes of use (including the number of conversations per month and the retention of conversations, section 8) and the fee and the procedure for billing it; no price list applies to a partner account, and a partner account has no trial, no subscription inside the Service and no card payment unless the agreement provides otherwise. The validity period and the volumes are visible on the Account page. When the period expires or the agreement ends, access to the analyses of the Service is closed; the Account, its Users and its data remain, and the Client can download them from the Account page (section 10.4). The period is extended, and the fee and the volumes are changed, by agreement between the Client and the Service Provider; the notice procedure of section 13.1 also applies to a partner account.

7. Intellectual property and the Client's data

7.1. The Service, its rule base, calibration, methodology, language-model instructions, design, texts and software belong to the Service Provider or its licensors. The Client receives a non-exclusive, non-transferable right to use the Service and the Output in the Client's own activities for as long as the Account is valid.

7.2. The data entered by the Client (questions asked in conversations, choices of contract partners, assessments, feedback) remain the Client's own. The Client grants the Service Provider the right to process them in order to provide the Service.

7.3. The Service Provider may use the data entered by the Client and usage events in pseudonymised and aggregated form for the development of the Service and for research (including in scientific publications of Tallinn University of Technology and partner universities), in such a way that neither the Client nor the User can be identified. Aggregated data are published only for groups of at least five companies. The content of conversations is not used in research. The Service does not ask for or store the Client's trade secrets (for example the margin of a bid).

8. Retention of conversations

8.1. If the Client's agreement (section 6.14) does not include the retention of conversations, conversations are not retained after they end; a conversation and its summary are deleted no later than 24 hours after the last message.

8.2. If the agreement includes the retention of conversations, conversations are retained while the right to use the Account is valid. After the end of the right of use they are kept for 14 days and are then deleted automatically without separate notice. The end of the right of use means the final ending of the agreement, not an unpaid invoice.

8.3. The Client can delete any conversation themselves; deletion is final. When the Account is closed, the conversations are deleted immediately.

8.4. (This section is not in use: there is no voice input in the Service.)

8.5. Feedback given on an answer (suitable / not suitable) is retained only as a count, without the text of the answer.

9. Liability

9.1. The Service is provided “as is” and “as available”. The Service Provider gives no guarantee of the accuracy, completeness, timeliness or fitness for a particular purpose of the Output, or of the uninterrupted availability of the Service.

9.2. The Client uses the Output at the Client's own risk. The Service Provider is not liable for the Client's business decisions or their consequences, including the loss of a bid, a loss-making contract, a cash-flow shortfall, a delay, the insolvency of a counterparty or the choice of a partner.

9.3. To the maximum extent permitted by law, the Service Provider's liability for loss of income, reduction of profit, interruption of business, damage to reputation and any indirect damage is excluded.

9.4. Where liability cannot be excluded by law, the Service Provider's total liability towards a Client who is a business is limited to the amount that the Client has paid for the Service during the 12 months preceding the event giving rise to the liability or, if the Service has been free of charge, to 100 euros.

9.5. The limitations set out in sections 9.1–9.4 do not apply to damage caused intentionally or through gross negligence, or in other cases where limiting liability is prohibited by law. In respect of a consumer, these limitations do not apply to the extent that they deviate from the law to the consumer's detriment (section 12.5).

9.6. The Client compensates the Service Provider for the damage and claims arising from a breach of these terms or of the law by the Client or the Client's Users.

10. Changes to the Service, interruptions and termination

10.1. The Service Provider may change and supplement the design of the Service, its technical solution, and the language models and data sources used, provided that the content and volumes agreed with the Client are not reduced; this does not require separate notice. Changes that reduce the agreed content or volume, and changes to the fee, are made in accordance with section 6.14 and with the notice provided for in section 13.1. The Client is notified of material changes by e-mail or in the Service.

10.2. The Service Provider may temporarily suspend the operation of the Service for maintenance or to ensure security.

10.3. The Client may close the Account at any time from the Account page. The Service Provider may terminate the provision of the Service by giving 30 calendar days' notice, or without delay in the case referred to in section 4.4; in that event the prepaid fee for the unused period is refunded pro rata, except in the case of section 4.4.

10.4. When the Account is closed, the User's personal data are deleted or pseudonymised as described in the Privacy Policy; pseudonymised aggregated data may be retained. Before closing the Account, the Client may download their data from the Account page.

11. Governing law and disputes

11.1. These terms are governed by the law of the Republic of Estonia.

11.2. Disputes are resolved by negotiation; failing agreement, in Harju County Court. The consumer's rights in the resolution of disputes are set out in section 12.6.

12. Client who is a consumer

12.1. Application. This section applies to a Client who is a consumer (section 1.3). In the event of a conflict, section 12 prevails in respect of a consumer.

12.2. Pre-contractual information. Before the agreement is concluded, the consumer is shown the main characteristics of the service, the total price including VAT, the duration of the contract and the procedure for terminating it, the right of withdrawal and its time limit, and the complaints-handling procedure.

12.3. Right of withdrawal. The consumer has the right to withdraw from the contract within 14 days of its conclusion without giving a reason (§ 56 of the Law of Obligations Act). Notice of withdrawal may be given by e-mail to info@conbrix.eu or by closing the Account from the Account page; there is no requirement as to form, but the notice must be unambiguous.

12.4. Immediate start of the Service. If a paid right of use starts before the end of the withdrawal period, the consumer, when confirming the agreement, expressly requests that the provision of the Service start immediately, during the withdrawal period. If the consumer withdraws from the contract during the withdrawal period, the consumer pays pro rata for the Service provided up to the withdrawal, and the remainder is refunded within 14 days by the same means of payment.

12.5. Liability towards the consumer. In respect of a consumer, the limitations of section 9 do not apply to the extent that they deviate from the law to the consumer's detriment. ConBRIX is a decision-support tool: the Output is an estimate with a range, not a guarantee and not investment or financial advice.

12.6. Complaints and disputes. A complaint may be submitted by e-mail to info@conbrix.eu; we reply within 14 days. Failing agreement, the consumer may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, www.ttja.ee) or to a court.

12.7. Termination. The consumer may close the Account at any time from the Account page; an agreed and paid period remains valid until its end. The prepaid fee is refunded in the cases referred to in sections 10.3, 12.3 and 12.4.

13. Changes to the terms

13.1. The Service Provider may change the terms by notifying the Client at least 30 calendar days in advance by e-mail or in the Service. If the Client does not agree to the changes, the Client has the right to close the Account free of charge before the changes take effect. If the Client continues to use the Service after the changes take effect, the changes are deemed accepted. Section 6.14 applies to changes to the agreed fee and volumes.

13.2. The version in force is always available at conbrix.eu/tingimused.

14. Contact

Nordes Engineering OÜ · registry code 12298039 · Tallinn, Estonia · info@conbrix.eu

Seller details

Nordes Engineering OÜ, 12298039, Puhma tn 4, 11615 Tallinn, Harju maakond, EE102481608 · info@conbrix.eu